How can I register as a new member?
You can create a membership with a password you specify by clicking the "Sign Up" button on the screen that appears after clicking the "Make an Appointment" button at https://www.mhrs.gov.tr or by downloading the MHRS mobile application and entering your information.
The information you have entered must match the information available at the Civil Registry Office. Otherwise, you cannot complete your membership process.
You can also make your appointments by logging in to the system via the web or mobile application, using the "Login with e-Government" button, without requiring a separate password.
I forgot my password, how can I reset it?
When you enter the "Make an Appointment" section at https://www.mhrs.gov.tr, if you have already registered for membership, go to the "I Forgot My Password" section.
You can reset your password in three ways here:
In the “Password Reset via SMS” section, T.R. You can set your new password by typing your ID number and mobile phone number registered in the system and entering the verification code sent to your phone into the field on the screen.
In the “Password Reset via Email” section, T.R. After typing your ID number and e-mail registered in the system, you can determine your new password by entering the password verification code sent to your e-mail address into the field on the screen.
In order to "Reset Password with Detailed ID", you must have selected your picture with a secret question and answer when signing up and must answer when asked for the information you have specified.
If you cannot reset your password using this method, you can reset your password by using the "Login with e-Government" method or by logging in via e-Nabız.
How to make an appointment?
The main channels for making MHRS appointments are the MHRS website (https://www.mhrs.gov.tr), MHRS mobile application and ALO 182 Call Center.
If you do not have a membership registration before, you can complete your membership process by clicking the "Sign Up" option on the screen that appears after clicking the "Make an Appointment" button to make an appointment online. If you have a membership in T.R. You can create your appointment by logging in with your ID number and password and selecting the hospital, physician or department you want.
To make an appointment via the MHRS Mobile application, you can download the MHRS Mobile application from the application market of your smart device and create a membership if you do not have a membership registration. You can make your appointment by logging in with your ID number and password.
You can also make your appointments by logging in to the system via the web and mobile application, without requiring a separate password, using the "Login with e-Government" button.
You can also get support from our citizen representatives by calling our ALO 182 line.
When is the earliest I can make an appointment from MHRS?
You can make an appointment for an examination at hospitals and oral and dental health centers affiliated with the TC Ministry of Health, on the same day, at the earliest after 2 hours, and at the latest after 15 days. Likewise, you can make an appointment with your family doctor for an examination on the same day, within 2 hours at the earliest or 15 days later at the latest.
How many appointments can I make on the same day from MHRS from the same institution?
A maximum of two examination appointments can be made at the same institution on the same day, provided that the hours and polyclinics are different.
Are there any restrictions on appointment time?
Appointment time may vary depending on each clinic and physician, according to the rule of minimum 10 minutes and maximum 75 minutes established by MHRS. The process of creating work plans between 10 and 75 minutes belongs to the institutions.
How can I make an appointment for my family members?
After giving mutual consent via e-Nabız, parents can make an appointment for their children under the age of 18 from the "Authorized" tab in the MHRS Web and mobile application. For other family members, T.R. in accordance with information security. It is necessary to log in separately with your ID numbers and password.
For your family members for whom you have registered as a membership, you can log in via the web (https://www.mhrs.gov.tr), MHRS Mobile application or T.R. without creating a membership registration. You can make an appointment by calling our ALO 182 Call Center with your ID number.
How can I download the MHRS Mobile application?
"MHRS Mobile" application is used on smart devices (phones, tablets) with Android, IOS and Huawei operating systems. You can download MHRS Mobile free of charge from the application market (App Store, Play Store, AppGallery) used by your device. In the official application, "T.R." in the "Submitted/Developer" section. The phrase "Ministry of Health" is included.
How long before my appointment time do I need to be at the hospital?
In order for your hospital registration procedures to be completed, you must be at the patient registration unit 15 minutes before your appointment.
What action should be taken in case of a forgotten or missed appointment?
If you do not attend your appointment for any reason, please cancel the appointments you cannot attend in order not to hinder the examination rights of other citizens.
Why are security questions, answers and pictures necessary?
If you forget the password you determined during the membership process or cannot access your phone or e-mail information during the password reset methods, you can log in to the system by resetting your password securely with the questions, answers and pictures you have previously determined and known only to you for password resetting with your detailed ID.
I could not find an appointment on the Web and Mobile Application, can I find it by calling ALO182 Call Center?
The same appointment work plans are displayed in all MHRS appointment creation channels. The reason why the appointment time, which appears as full in the mobile application, is displayed as appropriate on the ALO 182 line or other channels is that instant appointment booking and cancellation operations occur. When making an appointment, there is no distinction between showing appointment times according to channels, and equal service is provided through all channels.
How can I get back an appointment I canceled?
For canceled appointments, there is a 10-minute retrieval option for the same person in case of a possible incorrect cancellation. You can reschedule the appointment you canceled by clicking the "Undo" button.
How can I make an appointment for advanced specialization and subspecialty outpatient clinics?
At MHRS, citizens who require advanced specialization and who are deemed appropriate by the specialist physician of the main branch and who have been registered as a follow-up patient to the relevant advanced specialty/sub-branch polyclinics can make an appointment for examination at the sub-branch polyclinics. Citizens with follow-up patient records can make advanced specialty and subspecialty outpatient clinic appointments from MHRS Web, Mobile Application or ALO182 Call Center.
How can I change my account information?
After clicking the "Make an Appointment" button at https://www.mhrs.gov.tr, you can click on the T.R. You can make the relevant changes from the tabs in the "Account Information" menu in the main menu by logging in with your ID number and password.
You can also make the changes you want from the "Profile" tab by pressing the "Menu" button from the MHRS Mobile application.
How can I cancel my appointment?
After clicking the "Make an Appointment" button at https://www.mhrs.gov.tr, you can click on the T.R. After logging in with your ID number and password, you can view your active appointments in the "My Appointments" tab in the "Appointment History" section under the "Appointment Information" menu in the main menu. You can cancel your appointment by clicking the "Cancel" button to the right of the appointment information you want to cancel.
After logging into the MHRS Mobile application, you can see your active appointments in the "My Appointments" tab in the "My Appointments" menu on the screen that opens, and you can cancel your appointment by pressing the "Cancel" button at the bottom of the appointment you want to cancel.
You can cancel your appointment by calling our ALO 182 Call Center and providing correct answers to the questions asked within the scope of information security.
How can I view my appointment?
After clicking the "Make an Appointment" button on the MHRS website (https://www.mhrs.gov.tr), you can click on the T.R. After logging in with your ID number and password, you can view all the appointments you have made in the "Appointment History" section under the "Appointment Information" menu in the main menu.
After logging into the MHRS Mobile application, you can see all the appointments you have made in the "My Appointments" section at the bottom of the page on the screen that opens.
By calling our ALO 182 Call Center, you can get information about your past appointments and all future appointments in the last 90 days, if you correctly answer the questions asked within the scope of information security.
How can I cancel my MHRS membership?
For membership deletion procedures initiated upon the request of citizens, you must first send an e-mail to mhrsyardim@saglik.gov.tr. The authorized team will carry out information security and technical studies and send you the membership deletion link address via e-mail or SMS, depending on your preference. You can complete your MHRS membership deletion via this link address sent specifically to you.
Is there a fee for ALO 182 appointment line?
According to the Information Technologies and Communication Authority (BTK), calling ALO 182 Appointment Line is equivalent to calling ALO 182 as it is not within the scope of emergency calls. Information Technologies and Communications Authority (BTK) determines the main rules and upper limits in pricing.
GSM companies cannot exceed the upper limit determined by BTK. In addition, our citizens can use the free minutes valid in their contracts or packages. You can get detailed information about pricing by contacting your mobile or landline phone company.
It is not possible for the Ministry of Health to generate income through this line or for citizens to be billed an additional fee to the phone line. Appointments made via the internet and smart devices (mobile phone, tablet, etc.) are free of charge.